Gold Sponsor - FrontRange

FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for organizations of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice, Workflow Automation and Client Management capabilities on-premise and in the cloud. HEAT manages millions of service interactions a day for more than 15,000 leading organizations around the world. HEAT enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, California and can be found at http://www.frontrange.com/.

White Papers

Hybrid ITSM Because Having Only One Option Isn’t An Option

For more than 20 years, FrontRange Solutions has focused exclusively on developing software that improves IT’s efficiency and value. That’s why FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for organizations of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud enabling customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. Read More

MODERNIZING SERVICE MANAGEMENT

The pressure is on to improve alignment between IT and the business and deliver more strategic value to the company. But how can you get there fast, without breaking the bank? The answer is HEAT Service Management. Our modern approach to service management blends best practices with configurable tools to manage infrastructure and control costs. With HEAT, you have the complete solution you need to cost-effectively deliver services that bolster business value. Read More

Client Management - CONTROL IT WITH AUTOMATION, UNIFIED MANAGEMENT, & COMPLIANCE ENFORCEMENT

IT complexity is on the rise. Mobility, virtualization, cloud computing, a widening pool of devices and operating systems, and a number of other factors are making it more challenging for organizations to control and manage their heterogeneous infrastructure.Read More

Arkansas Children’s Hospital Case Study

In a children’s hospital, minutes matter. So when the IT service desk at Arkansas Children’s Hospital found IT troubleshooting and change management slowed by manual data input, it began looking for a better solution. Arkansas Children’s Hospital (ACH) is the only pediatric medical center in Arkansas
and one of the largest in the United States, serving kids from birth to age 21. It has a reputation for medical breakthroughs and forward-thinking medical research. It’s also ranked 24th in U.S. News & World Report’s 2008 edition of America’s Best Children’s Hospitals and 76th on FORTUNE’s 11th Annual “100 Best Companies to Work For” list.Read More

National Heart Foundation of Australia Case Study

Customer Summary
The Heart Foundation saves lives and improves health through funding world-class cardiovascular research, producing guidelines for health professionals, informing the public and assisting people with cardiovascular disease. While the Heart Foundation’s work over the past five decades has helped reduce the number of deaths, cardiovascular disease remains one of Australia’s most devastating health problems. As a charity, the Heart Foundation relies on donations and gifts in Wills to continue its lifesaving research, education and health promotion work. The Heart Foundation operates a centralised IT service desk to provide support to over 300 staff and volunteers in 12 offices located in every state and territory across Australia. Read More

Audio/Video Materials

FrontRange Hybrid ITSM - Gartner Analyst Webinar

Rising Above the Tide of Emerging Technologies

Emerging Expectations of a CIO

What's Driving Cloud Management and IT Service Management?

The ROI of Problem Management

Customer Focused Service Desk